Agency Work · September 2nd, 2023

Quickest Bug Reporting Tool for Agencies

Dan Pastori@danpastori

In any agency, customer/client feedback is essential. Whether it’s a bug report, feature request, or just general feedback, it’s important to have a system in place to collect this information. Once that information is collected, it's just as important to get it to the person it needs to go to. Our goal with Bugflow is to make this process as quick and easy as possible.

Built for Agencies

We've run a profitable bootstrapped web development agency since 2011. Working on hundreds of projects, many simultaneously, with a variety of different clients, we needed a tool that allowed us to quickly collect visual feedback and get it to the right person, all while staying on top of multiple projects at the same time. This process needs to be quick, easy, and provide all the information necessary to handle the feedback. Bugflow routes feedback to the right person and the right project, all while providing the necessary information to solve the issue.

In our agency, 521 Dimensions, we've been using Bugflow for awhile, designing it for an agency workflow. Our feedback turn around time has dramatically improved. Here's a quick overview on how we use Bugflow in our agency.

Quality Assurance

In our team, it's just Jay and I. During our QA rounds, Jay thoroughly tests our application from a project manager perspective. He reports any bugs or feedback on features that aren't functioning correctly, look weird, or aren't up to our standards through Bugflow. Those bug reports come to me, the developer.

Developer Workflow

Once I receive the bug report, I need to be able to quickly reproduce the issue, fix it, and deploy it. The quicker I can do this, the better. This is where Bugflow comes in. All feedback Jay reports comes with a screenshot, a description, URL, statuses, and relavant browser information.

GitHub Bugflow Report

Not only do I get a report, I get an open issue in the current repository where the code is hosted. This allows me to quickly reproduce the issue, fix it, and deploy it, all while staying focused and using the power of the repository to manage the issues.

Customer and Client Feedback

We also use Bugflow to collect feedback from our customers and clients. Once we release our app to the client for their review, we invite them to Bugflow. They can review and test our application, reporting bugs and feedback as they go. These feedback reports go directly to Jay, the project manager, so he can communicate what needs to be adjusted, fixed, and tweaked. Jay then quickly assigns the bug to me with all the communication and feedback reported from Bugflow and I can quickly fix the issue.

Built to Scale

Sometimes we work on a development project by ourselves, sometimes we are a part of a larger team with multiple layers of QA, marketing, and a lot of devs. Bugflow is built to scale with your team. Allowing users to be a part of multiple projects, have a variety of different bug and feedback reporters and allowing each one to assign issues to different team members. Whether you are a small agency or a large enterprise, Bugflow can assist in getting your feedback handled and resolved as quickly as possible.

Check out our pricing page to see what plan works best for you and your team. If you have any questions, feel free to reach out to us at [email protected]. We'd love to assist your agency collect feedback and solve bugs as quickly as possible!

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    Dan Pastori
    Jay Rogers