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If you need more time to make a decision, just ask — we will extend it.",{"label":107,"content":108},"What's the difference between Freelancer and Agency?","Freelancer is built for solo developers and small teams — up to 5 members, 10 GB of storage, and all the core feedback, integration, and widget features. Agency adds API access, prioritized support, up to 10 members, and 50 GB of storage, making it the right fit for agencies and growing product teams.",{"label":110,"content":111},"What counts as a seat?","A seat is any internal team member with dashboard access — the people triaging and managing feedback. End users submitting bugs through the embed widget are always unlimited and free on every plan.",{"label":113,"content":114},"Can I switch from monthly to annual?","Yes. You can switch to annual billing at any time and save 20%. We will apply a prorated credit for your remaining monthly period.",{"label":116,"content":117},"Can I change plans later?","Absolutely. You can upgrade or downgrade whenever you like, and we will prorate the difference automatically. No contracts, no lock-in.",{"label":119,"content":120},"What happens at the end of my trial?","Your account becomes read-only. Nothing is deleted. You can choose a plan to continue, or export your data and leave.",{"label":122,"content":123},"Do you offer refunds?","Yes. If you are not satisfied within the first 30 days of a paid plan, we will issue a full refund — no questions asked.",{"label":125,"content":126},"What is the Enterprise plan for?","Enterprise is for large teams that need more than 10 seats, or that require SSO\u002FSAML, audit logs, and an SLA with a dedicated support contact rather than standard support. 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